1.1. These general terms and conditions within the meaning of Article 298 of the Bulgarian Commercial Code are determined in advance by NEXT CONSULT OOD whose registered office and administrative address are located in the city of Sofia 1407, 76А James Boucher Blvd., Business Center Hill Tower, VAT number BG201058880, UIC 201058880 and specify the conditions that salesforce.com apply to all agreements on the provision of support services for enterprise software systems, between “Next Consult” Ltd. and its clients. These terms and conditions are binding on our customers and form an integral part of the individual service support contract for the enterprise software management system Salesforce.com signed between Next Consult Ltd and the customer. 1.3.1. Support Warranty Period – valid for six (6) months after acceptance of the enterprise software system deployment salesforce.com; Before you sign in to Salesforce on the dotted line, you should be aware that these integrations may be discontinued at any time in accordance with Section 4.2 of the Salesforce Terms of Service. The “Integration with non-SFDC applications” section states: Permissions are customer support units in Salesforce, e.B. “Phone Support,” or “Web Support.” They are typically used to represent terms in service contracts. 6.5. If the solution of a particular problem requires the use salesforce.com support, i.e. the problem cannot be solved with the means available to Next Consult, the response and resolution times are those specified by salesforce.com in its Service Level Agreement (SLA). Permissions allow agents to manage service level agreements (SLAs) with customers or handle internal events.

1.3. In accordance with each Customer`s individual agreement, one of the following three types of support applies: Any unpublished services or features referenced in this press release or public statement or in others are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce apps should make their purchasing decisions based on the features currently available. Essentially: negotiate, negotiate, negotiate. The good news here is that Salesforce is willing to discuss some of the terms of the contract, at least in advance. But once you`ve signed, you`re at the mercy of Salesforce`s legal team. “Salesforce wasn`t as expensive at the first signing as it was at the last deals we had with them,” said a former Salesforce user who spoke to Nutshell on condition of anonymity. “They were reasonable at first and just raised our prices.” With DocuSignDocuSign, organizations help organizations connect and automate the way they prepare, sign, respond, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world`s first way to sign electronically on virtually any device, from almost anywhere, at any time. Today, more than one million customers and more than one billion users in more than 180 countries use DocuSign Agreement Cloud to speed up the business process and simplify people`s lives. 4.1. New versions of the system are released three times a year and offered by salesforce.com at the license subscription price.

New versions are automatically made available to the customer after their official launch. Collaboration with DocuSign and Slack platforms: This integration aims to accelerate the broader process of contractual collaboration for customers directly from Slack. The new workflows inform teams of the progress of agreements and the steps they need to take, so they can quickly review, modify, monitor, and execute agreements without ever leaving their digital headquarters. DocuSign eSignature for Slack is available now; DocuSign CLM for Slack will be available in 2022. While Salesforce is not bound by a standard SLA, except in specially negotiated cases, it does have a subscription framework agreement. As a result, the service provider makes a rather vague commitment to “make economically reasonable efforts to make online services available 24/7.” In addition, the provider states that it has had proven reliability of more than 99.9% of uptime for years and has provided a community page with real-time information on system performance and security to view hosted availability and service interruptions for the previous month. In contrast, with internal events, you can see how long it takes agents to process customer service cases in rights. That`s little consolation for the myriad of Salesforce users who were affected by the platform`s near-apocalyptic daytime outage in May 2019, when Salesforce accidentally granted admin access to all of its users and had to take their service offline while reversing the changes. If your business relied on Salesforce, absolutely nothing was done that day, except, of course, a few good Twitter memes. While Salesforce remains the most recognizable name in CRM software, their billing practices, one-sided contracts, and minimal user support can make them a bad choice for small businesses. Many Salesforce customers face significant financial hardship and incredible frustration simply because they didn`t know what they were getting into. (We`ll share some real-life horror stories in this article.) That`s why it`s so important to check their user agreements from all angles before committing to the agreement.

You can bind permissions to accounts, resources, contacts, and service contracts. DocuSign CLM for Salesforce Field Service: Customers can automate the management of obligations by tracking, enforcing, and updating key contract terms across departments. Obligations and terms of contracts executed through DocuSign CLM, such as warranties and service level agreements (SLAs), can be mapped to Service Cloud contract objects. This enables smarter, more automated service experiences and efficient execution of service contracts. DocuSign CLM for Salesforce Field Service will be available in 2022. DocuSign Gen for Salesforce Billing: Customers can make, invoice, and capture sales faster with configurable templates directly in Salesforce Billing. Customers can also schedule the creation and delivery of invoices in batches, or create an invoice on demand, which translates into more on-time payments and fewer customer service issues. DocuSign Gen for Salesforce Billing is now available in version 5.5. If certain changes saved in the system constitute a threat to its proper functioning, Next Consult will inform the customer. If they are carried out despite next Consult`s warnings, the time required to resolve any issues that subsequently arise will be reported as “paid”. In this case, Next Consult has the right to unilaterally terminate the support contract. SAN FRANCISCO, Oct.

27, 2021 /PRNewswire/ — Salesforce (NYSE: CRM) and DocuSign (NASDAQ: DOCU) today announced the expansion of their global strategic partnership to develop new joint solutions that will make it easier for customers to accelerate the ease of agreements around the world. New innovations will automate the contracting process with intelligent AI-powered solutions that improve the customer experience when preparing, signing, and managing agreements, accelerating ROI and improving collaboration between businesses with Slack functionality. This is stated in the Salesforce Agreement in Section 11.2, “Duration of Purchased Subscriptions”: Suppose you have been in negotiations with Salesforce for weeks or months and are trying to resolve a disagreement over the terms of the agreement. If you`re in arrears, perhaps because you believe your agreement has been violated in some way, Salesforce can provide notice of termination of your contract – and all of your data. With Entitlements with Customer Service in Salesforce, there are many ways to create different milestones to drive your company`s customer service processes in your CRM environment. With an unprecedented reliance on data and technology, occasional sales force downtime is a nightmare for businesses, as it can lead to a complete outage. Therefore, it makes sense to prepare in advance for a service interruption so that you can survive it with minimal losses. Our Salesforce support specialists are ready to discover what`s 99.9% uptime, the impact of Salesforce downtime on businesses, the difference between planned and unplanned downtime, and more. 1.2. The support governed by the general terms and conditions and the respective individual agreement includes the services that customers receive from Next Consult after the sale/use of the enterprise software system salesforce.com (hereinafter referred to as “the system”).

When a contact in this account calls your after-sales service, agents can quickly check if they are eligible for phone support using the authorization process that guides users through six main steps: In other words, if you are bound by an agreement and find that you need fewer features or users than what was originally sold to you, You have to pay for them anyway. .